The Customer Experience Professionals Association (CXPA) is a global non-profit organization dedicated to advancing the customer experience profession through certification, education, networking, and the establishment of industry standards and best practices. 

Based on analysis by Ookla^® of Speedtest Intelligence^® data for fixed median download speeds and multi-server latency, identified geographies, United States, Q1-Q2 2025. Ookla trademarks used under license and reprinted with permission.

Based on employee feedback, Optimum has been recertified as a Great Place To Work ®!

The US Customer Experience Awards is one of the most respected programs in the country recognizing excellence in customer experience. Organized by Awards International, USCXA brings together leading businesses, thought leaders, and innovators to celebrate organizations that are setting new standards for CX across industries.

Human Rights Campaign Foundation has recognized Altice USA as “Best place to work for LGBTQ Equality” for four years running. Altice USA also received a perfect 100 score on the company’s Corporate Equality Index (CEI) for the fourth consecutive year.

Disability Equality Index named Altice USA “Best Place to Work for Disability Inclusion.” Disability Equality Index is a comprehensive benchmarking tool that helps companies build a roadmap of measurable, tangible actions that they can take to achieve disability inclusion and equality.

Congratulations to News 12 for securing 29 Emmy wins at the 68th New York Emmy Awards, the most of any network.

The Stevie® Awards for Sales & Customer Service recognizes the achievements of contact centers, customer service, business development, and sales professionals worldwide. Optimum won the Silver Stevie Award for Customer Service Department of the Year (Telecommunications) and Bronze Stevie Award for Customer Service Transformation (All Other Industries).

Congratulations to Jennifer Yohe, Optimum Chief Procurement Officer, for being named to the Cable TV Pioneers Class of 2024! This honor reflects those whose industry accomplishments and local community impact contribute to the evolution and growth of the cable business.

Congratulations to our leaders for being named in the 2025 Cablefax 100!

The Stevie® Award’s annual International Business Awards® is the world’s premier business awards program. Optimum won Silver in the Customer Service Department of the Year and Achievement in Customer Satisfaction categories.

Congratulations to Vic Pascarelli, VP Regional GM, and Kristin Malaspina, SVP, Chief Marketing Officer, for being inducted into the Cable TV Pioneers Class of 2025.