How Optimum is Future-Proofing our Network, Product and Technology Solutions for Tomorrow
A strong and reliable network – backed by the right products, tools and technology – leads to stronger communities. Here’s how we’re building a future-proof foundation for the connectivity needs of our customers across Optimum’s footprint.
At Optimum, we believe that reliable, high-speed connectivity is the backbone of every community. That’s why we’ve made significant investments in our network infrastructure, ensuring that our customers have access to the fastest, most reliable service possible – alongside our best-in-class suite of Internet, Mobile and TV products.
Expanding our Network: The Future of Connectivity
From fiber expansion to gigabit speeds, we’re building a network that works for everyone. Over the last few years, we have made tremendous progress in expanding Optimum’s 100% Fiber Internet network, reaching 3 million passings and counting. Fiber isn’t just about speed – it’s about reliability, scalability, and future-proofing our network for the next generation of connectivity. The same goes for our Hybrid-Fiber Coax (HFC) network, which delivers up to 1 Gig speeds to more than 95% of our footprint, providing the performance our customers need to stream, work, and connect without interruption.
Optimum’s network continues to receive third-party recognition for its speed and reliability – a testament to the hard work of our teams and the quality of our infrastructure. Recent accolades include:
Ookla® Speedtest® again ranked Optimum Fiber as having the fastest and most reliable internet speeds in New York and New Jersey, with additional wins around lowest latency and best gaming experience. Read more here.
PCMag awarded Optimum Fiber the title of fastest internet provider in the Middle Atlantic Region in its list of the Best ISPs in 2025.
Modernizing our Tools, Technology & Security
We remain hyper-focused on accelerating automation, strengthening platform stability, and delivering exceptional service to our customers and employees. To do this, we are revitalizing our tools, ensuring reliable and proactive technical support, safeguarding critical infrastructure, scaling security controls and more – all while acting with agility in everything we do and leveraging new AI technologies to build intelligent, personalized customer interactions and connectivity solutions.
On top of this, we are always working to modernize our tools to better support our Optimum teams. We recently implemented an enhanced outage communication notification to ensure impacted customers receive timely and accurate updates regarding their service status. One of many small solutions that make a big impact.
Developing an Enhanced Product Set
Optimum’s product offerings are best-in-class, and we are evolving every day to set a new standard of excellence for our customers. This includes reviewing our product development and operations strategy as we phase out legacy products, prioritize innovation, and continue to scale new technology at a higher capacity.
Optimum’s core product set includes our Internet, Mobile and TV offerings. Earlier this year, we leveled up our value-added services with the launch of Whole Home WiFi – providing customers with more powerful and seamless coverage to ensure that every corner of the home is connected, 24/7. We also recently introduced our Secure Fiber Internet, Secure Internet Plus and Business Connection Backup products, providing Optimum Business customers with enhanced security and network protection from cyber threats and outages.
These improvements are just the tip of the iceberg as we continue to automate, develop and strengthen new and existing product offerings for Optimum.
Technology Built for the Future
Our investments in network and security upgrades, new product development, and implementing AI technologies aren’t just about meeting today’s needs – they’re about preparing for tomorrow’s opportunities. From smart homes to connected businesses, we’re building the right network and product solutions for tomorrow.
Together, we’re building a stronger, more connected future.
Luciano Ramos
EVP, Chief Product and Technology Officer