Altice USA, the provider of Suddenlink-branded internet, TV and phone services, is providing assistance to local communities, customers and employees in impacted areas of Louisiana following the recent devastating weather events related to Hurricane Laura. 

In addition to Suddenlink assessment and restoration crews working around the clock to assist in areas where physical access has been permitted, the company has implemented the following measures:

  • Donations totaling $150,000, including a $50,000 donation to the Community Foundation of Southwestern Louisiana and $100,000 in free advertising time for the Red Cross 
  • An Employee Disaster Relief Fund to assist employees directly affected by Hurricane Laura, with a company match of up to $50,000. 
  • WiFi connectivity zones have been established in impacted areas where residents can access free WiFi. Current WiFi locations include:
    • Alexandria 
      • Masonic Drive at the Alexandria Mall Entrance, Alexandria, LA
    • ​DeRidder
      • 1501 N Pine St, DeRidder, LA
    • Lake Charles
      • 1538 E Prien Lake Rd, Lake Charles, LA 
    • Leesville
      • 100 E Fertitta Blvd Suite C, Leesville, LA
      • 508 S 5th St (City Hall)
    • Natchitoches 
      • 321 Texas St, Natchitoches, LA 
    • Pineville
      • 3250 Donahue Ferry Rd, Pineville, LA
    • Ruston
      • 1001 Cooktown Rd, Ruston, LA 
    • Winnfield 
      • 701 W Court St, Winnfield, LA 

Additional WiFi zones will be established in the following days in Lake Charles. 

Suddenlink services are being restored in certain areas, however network damage and power outages continue to impact service for many customers. Crews are working closely with local utilities to ensure the timely restoration of Suddenlink services following the restoration of commercial power. Suddenlink has also brought in out-of-state crews to assist local teams in restoration.

For more information and to check service status or report outages, customers can visit