President of Business Services
Michael Parker serves as President of Business Services for Altice USA’s Optimum telecommunications business. In this role, he leads all aspects of the company’s B2B business, including oversight for all sales, marketing and customer base management activities supporting Optimum’s full portfolio of connectivity and managed services for small, media, and enterprise business customers.
Mr. Parker previously spent 20-plus years at Comcast in a variety of leadership roles, most recently serving as Regional Senior Vice President of the company’s Beltway Region. During his time with Comcast, Mr. Parker directed the company into new market segments and geographies and led strategic and operational planning across various regions, having owned P&L for business units responsible for multi-billion dollar revenue and operating budgets and overseen employee workforces of several thousand at a time.
Aside from his business and operational responsibilities, Mr. Parker is also passionate about customer and employee experience and satisfaction. During his tenure with Comcast, Mr. Parker was responsible for helping to build and lead a transformative culture among the company’s employee base, designing programs and initiatives to increase satisfaction metrics, including an employee engagement strategy and driving noticeable improvements to customer NPS scores.
Mr. Parker is also a diversity, equity, and inclusion champion, having been named Comcast’s first National DE&I Council, and awarded numerous industry accolades. He has served on various professional and non-profit boards and is currently a Board Member of the Urban Alliance and a Member of the Board of Trustees for the Living Classrooms Foundation in the greater Baltimore, Maryland and Washington, DC area.
Mr. Parker holds an MBA from Northwestern University and a JD from the University of Miami School of Law.