At Altice USA, the safety and well-being of our employees and our customers is always our priority, and we recognize the important role we play in providing our Optimum, Suddenlink and Altice Business customers with connectivity solutions during this critical time. We are actively monitoring the COVID-19/Coronavirus situation and taking steps to help keep our communities safe. We wanted to share with you some steps we are taking.
Aligning with public health authorities
We have a team dedicated to our response to this pandemic and have Business Continuity Plans to ensure the continuation of services. We are closely monitoring updates from the Centers for Disease Control and the World Health Organization regarding COVID-19. We will continue to seek guidance from these agencies, public health officials and government agencies on an ongoing basis.
Protecting our employees and customers
As our employees interact with customers and the general public, we have taken steps to limit exposure to the virus. We have put restrictions on travel, postponed large-scale events, limited the size of meetings, provided remote-work solutions, and continue to reinforce safe behavior in every environment – from customer homes and businesses to our stores and offices, where we have ramped up deep-cleaning. We are partnering with manufacturers to source as many sanitizers and protective supplies as possible and are prioritizing distribution to our customer-facing locations. Additionally, we have protocols in place that activate closures, disinfection and appropriate quarantine procedures based on recommendations by government and health agencies.
Assisting our employees
We are in continuous communication with our employees reminding them about the importance of good hygiene, providing them with health education and support whenever needed. Employees who feel ill have been told to not report to work and we have specific quarantine and communication procedures in place should an employee be diagnosed with COVID-19 or is asked to self-isolate by a public health authority, and to provide comprehensive benefits to support them.
Our commitment to our customers and our communities
The role our network plays in keeping people connected is incredibly important in times like these. We have been investing in technology and increasing network capacity to meet the growing demands of our “always online” culture, and this includes having in place proper contingency plans to ensure service continuity for you, our customers, during this time.
We are also proud to have signed the “Keep Americans Connected Pledge” established by the Federal Communications Commission Chairman Ajit Pai, which will help alleviate some of the stress our residential and business customers might be facing during this time. Additionally, for new customer households with K-12 and/or college students who may be displaced due to school closures and who do not currently have home internet access, we are offering our Altice Advantage broadband solution for free for 60 days.
Additionally, we are in contact with large hospital systems, schools and government agencies to ensure they have the connectivity services they need to assist the public during this time. And our News teams – at Cheddar, News 12 and i24NEWS – are working around-the-clock to keep our viewers informed in a timely manner of important developments with the Coronavirus. In fact, we have opened up News12.com to non-subscribers to ensure all residents have access to what’s happening in their local communities, including school closures, government press conferences, and more.
What we ask of you
We are taking every precaution to ensure the safety and health of our communities, but we need your help. If you are experiencing flu-like symptoms and have a scheduled appointment, please let our customer care professionals know so that we can discuss options with you to ensure our collective well-being. Additionally, we have digital solutions available to help you manage your account and receive customer support. For convenience, you can find them here:
These services are always available but, to help keep everyone safe, we encourage you to consider using them during this time.
As always, thank you for being a customer and for your continued trust as we manage through this time together.
CEO, Altice USA